Blog 20 | Metrigy

Mar 15

Low Code Losing Luster as Differentiator

By Beth Schultz CPaaS, Customer Engagement, Customer Engagement Blog

Move over full-code communications-as-a-service (CPaaS) platforms, low-code options are the preference today among companies using multiple approaches, according to Metrigy’s recently published Advanced API & CPaaS Development 2023 global research…

Mar 14

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Addressing Cultural Disconnection with Collaboration Insights

By Beth Schultz Employee Engagement, Employee Engagement Blog, Workplace Collaboration

Collaboration technology is critically important in establishing connectedness among employees, whether working from the office, at home, or a mix of both throughout the week.

Mar 13

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Moving to Cloud-Based Calling Just Got Easier

By Diane Myers Employee Engagement, Employee Engagement Blog, Workplace Collaboration

The new set of mobile UCaaS offerings hitting the streets appears to be the perfect marriage of leading UCaaS providers and mobile operatorsv

Feb 28

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The state of PSTN connectivity: Separating PSTN from UCaaS

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration

Enterprise communications has undergone a profound transformation over the last several years as video meetings have largely replaced conference calls and as many organizations have moved from on-premises private branch…

Feb 17

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Top Priority: Customer Insights

By Robin Gareiss Agent Assist, Blog, Customer Engagement, Customer Engagement Blog, CX Analytics

In this research report, Metrigy explores the unique challenges and opportunities for midsize enterprises implementing a VoC strategy as well as the impact of these programs on key business metrics.

Feb 15

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Assuring Success for Microsoft Teams Rooms

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration

But as companies bring employees back to the office, either full or part time, they must take a proactive approach to deploying Microsoft Teams Room (MTR) systems to ensure high…

Feb 15

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4 Reasons Why Contact Centers Still Prefer On-Prem

By Robin Gareiss Blog, Contact Center, Customer Engagement, Customer Engagement Blog

I’ve always noted a disconnect between what’s presented at conferences or written in blogs — and what customer experience (CX) leaders tell me as we advise them or as they…

Feb 14

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Enterprise E911 Challenges Remain

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workflow Management, Workplace Collaboration

Enterprise continue to face E911 compliance challenges with mobility poised to introduce new concerns For the last five or so years at Enterprise Connect I’ve had the opportunity to moderate…

Feb 14

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The Return of the Enterprise Content Delivery Network

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration

Way back when I left the world of network engineering and became an analyst (circa 1999) my first assignment was to write a technology brief on the topic of IP…

Feb 07

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Greatness Appreciated

By Beth Schultz Blog, Employee Engagement, Employee Engagement Blog, Employee Experience

The challenge of employee engagement is persistent across a wide variety of workplace situations, whether enterprise leaders are contending with layoffs, hiring freezes, or workforce expansion. Employees who don’t feel…

Blog

Low Code Losing Luster as Differentiator

Addressing Cultural Disconnection with Collaboration Insights

Moving to Cloud-Based Calling Just Got Easier

The state of PSTN connectivity: Separating PSTN from UCaaS

Top Priority: Customer Insights

Assuring Success for Microsoft Teams Rooms

4 Reasons Why Contact Centers Still Prefer On-Prem

Enterprise E911 Challenges Remain

The Return of the Enterprise Content Delivery Network

Greatness Appreciated

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