Companies reluctant to gather behavior data from collaboration apps due to employee privacy concerns may feel justified in their caution based on recent news out of the White House, which…
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Generative AI offers incredible potential to improve productivity, operations, and security. At Enterprise Connect 2023 this past March, generative AI was all the rage. Seemingly every vendor on the exhibit…
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The shift to hybrid work is putting new demands on the unified communications network infrastructure. Split tunneling and an enterprise CDN are two ways to meet those needs. The enterprise…
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Collaboration devices play a key role in supporting employee experience, from extracting engagement data to improving hybrid meeting parity. With the right collaboration tools, companies can help boost productivity, while…
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The basic gist of federally mandated compliance orders should be easy to understand at this point: In regulated industries, companies must collect, store, and be able to retrieve employee communications…
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The ChatGPT chatbot promises to change enterprise communications, both internally and with customers. Seemingly overnight, with OpenAI’s December 2022 release of the ChatGPT chatbot, the promise of artificial intelligence (AI)…
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Root your technology decisions in quantifiable, verifiable evidence -- invest in a customer insights and analytics program. Making uninformed decisions always introduces risk. Yet, CX leaders frequently decide on technologies,…
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A look at Bandwidth's freshly -released Maestro cloud platform illustrates the benefits of a cloud orchestration layer. The pace of innovation for customer engagement is rapidly accelerating; the number of…
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Most companies still don’t have a handle on workplace collaboration security, even as threats increase As I get ready for my upcoming session at Enterprise Connect 2023 on unified communications…
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Move over full-code communications-as-a-service (CPaaS) platforms, low-code options are the preference today among companies using multiple approaches, according to Metrigy’s recently published Advanced API & CPaaS Development 2023 global research…
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