Any business using Teams for meetings and collaboration services would be foolish not to consider the app for voice, too, as they transition their calling infrastructure from on-premises or hosted…
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At any level of government from local to national, any department’s or administration’s success requires addressing security, compliance, and reliability needs.
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A customer experience framework can help CX teams streamline their workflows, showcase the value of a customer-first culture and improve customer engagement and satisfaction.
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A mobile and hybrid workforce makes phone location and 911 call routing challenging. Explore ways to ensure your company is doing all it can to protect employees in an emergency.
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Can AI both increase profits and reduce the traditional 40-hour work week?
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As much as the communications and collaboration industry touts “cloud, cloud, cloud” and businesses embrace the as-a-service model, tolling a death knell for on-premises systems would be premature, as we…
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Feeling disconnected from one’s work can take a toll on workers and worker productivity. New research from Metrigy and HP spells out ways to improve the employee experience.
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Even as companies deploy more collaboration tools, they aren't keeping pace with effective governance strategies for these tools and their generated content.
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Whether still labeled “intranet” or subsumed as part of an employee experience platform, a portal that provides employees quick and easy access to digital work resources and company information while…
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Generative AI is moving from concept to reality. A proactive approach is required to ensure success.
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