Facilities and HR can increasingly take advantage of UC device capabilities to ensure safe distancing, cleaning, and touchless devices, and air quality management. As I noted earlier this month on…
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Yes, phone system usage is declining, but PSTN calling is still a critical part of an enterprise communications strategy. The last year has seen an unprecedented rise in use of…
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A mix of in-office and remote work is the future as our IT research shows; organizations should prepare accordingly. According to our recently published Workplace Collaboration: 2021-22 Research Study, based…
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Successful companies are spending more, and are more proactive in supporting work from home. In our recently published Workplace Collaboration: 2021-22 Research Study, Metrigy looked at the characteristics of organizations achieving…
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Customers are relying more on digital channels to make purchases, research products and get advice. So, it's not surprising that by 2025, more than half of all customer interactions will…
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