Driven by the need to gain control and optimize costs, many companies are looking to standardize on a single connected workspace app for collaborative work management.
Read More
Targeted use cases of augmented/virtual reality (AR/VR) offer potential benefit.
Read More
Agent assist helps agents drive revenue—and solve customer service issues.
Read More
Metrigy's latest research study, Employee Engagement Optimization 2025, sheds light on the rapidly evolving landscape of generative AI in the workplace. While the technology holds immense promise, it also presents…
Read More
According to Metrigy’s latest research study, Employee Engagement Optimization 2025, companies are adjusting their strategies to strike the right balance between in-office and remote work.
Read More
Artificial Intelligence (AI) continues to transform customer experience (CX) in remarkable ways. According to Metrigy's latest research, the role of AI showcases significant implications for how businesses manage and enhance…
Read More
In the ever-evolving landscape of customer experience (CX), companies are continuously refining their strategies to stay ahead of the curve.
Read More
A look at characteristics of the success group from Metrigy’s recent research on connected workspaces for collaborative work management.
Read More
Attacks on enterprise communication systems continue to rapidly evolve in size, scope, and sophistication, especially as AI allows for enhanced targeting as well as voice and video impersonation.
Read More
Metrigy’s Customer Experience Optimization 2024-25 global research study of 544 companies provides insights into how companies perceive and respond to the pace of innovation.
Read More
