A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and video meetings.
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Customer experience trends like generative AI, proactive outreach and agent assist can all help organizations ensure they can attract and keep customers.
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Expect GenAI and agentic AI to dominate unified communications and collaboration trends, plus employees and businesses weigh return-to-office edicts and heightened cyberattacks.
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Space shifting to meetings and hot-desking, with mixed results.
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Ease of use is the top decision factor, but app integration, dashboards, AI capabilities, and other criteria come into play as well, according to Metrigy research.
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Metrigy provides guidance on leading CPaaS players in its annual CPaaS MetriRank report, now available for 2024 for subscribers of our MetriCast Service.
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IT and business leaders should consider how they will roll out AI in the future, how they will integrate collaborative data sources, and what platform(s) makes sense for their environment.
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Driven by the need to gain control and optimize costs, many companies are looking to standardize on a single connected workspace app for collaborative work management.
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Targeted use cases of augmented/virtual reality (AR/VR) offer potential benefit.
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Agent assist helps agents drive revenue—and solve customer service issues.
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