Agentic AI will transform activities ranging from data search to activity management.
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Cisco Customers Find Flexibility in Contact Center Architecture, Backed by AI Innovation
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Before organizations migrate their existing phone systems into Microsoft Teams, they need to select the right telephony architecture that fits their business needs.
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Differences in agent performance can negatively impact customer ratings, but AI can help identify and guide low performers on how to improve.
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Teams Phone can handle lightweight use cases, while integrating with dedicated contact center platforms.
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Key among requirements is ensuring that meeting spaces are built with flexibility in mind.
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Lower turnover and improved employee satisfaction are two benefits from the use of workforce engagement tools, according to Metrigy’s latest research.
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In the dynamic world of customer experience (CX), keeping agents engaged, efficient, and effective is a constant challenge.
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Although both products have several similarities, Cisco Webex Calling and Microsoft Teams Phone have key differences around integrated services and management.
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A critique of AI as part of the CX journey is that it will eliminate a customer-friendly human touch. But not every customer ask needs human attention.
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