Although both products have several similarities, Cisco Webex Calling and Microsoft Teams Phone have key differences around integrated services and management.
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A critique of AI as part of the CX journey is that it will eliminate a customer-friendly human touch. But not every customer ask needs human attention.
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Artificial Intelligence (AI) is seemingly everywhere. From powering our smart devices to streamlining business operations, AI's presence is undeniable. But as companies rapidly adopt AI solutions, a crucial question arises:…
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Most do, but not always with the same level of enthusiasm as businesses, according to Metrigy’s research.
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Organizations that are slow to optimize their spaces run the risk of missing out on getting the best possible outcomes from their meeting space usage.
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The key differences between Zoom Meetings and Zoom Webinars are attendee size and participation. Compare the two apps to learn which is best for your engagement needs.
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Taking the steps necessary to ensure that employees can attend meetings, regardless of location, takes time, but new tools can help to ensure everyone is communicating effectively.
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Universal AI agents, operational management for AI, autonomous AI agent feedback are closer than you might think and may lead us to fully agentic AI-powered customer experiences.
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Loyalty programs can help organizations retain their most valuable customers with special offers. They can also gather useful marketing data, increase referrals and more.
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This year's Enterprise Connect featured the first-ever panel examining the rollout of NG911. Emergency calls funneled over IP will give first responders valuable information.
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