Metrigy’s research finds high adoption of connected workspace apps enabling collaborative work management.
Read More
But healthcare remains behind other industries in agent, patient satisfaction
Read More
The AI hype must translate into demonstrable business benefits.
Read More
Next Generation 911 has improved calling features compared to Enhanced 911, especially when locating callers. But businesses face some compliance problems.
Read More
Research and advisory firm Metrigy announced winners of its 2024 Customer Experience MetriStar program in 12 key technology areas that drive successful customer interactions.
Read More
AI might get all the attention, but IT leaders are also concerned about some other key security vulnerabilities within their unified communications platforms.
Read More
Contact centers that invest in agent assist technology can help their agents become more productive and eliminate tedious tasks to make their jobs easier.
Read More
AI can streamline customer interactions and save organizations money, but will it replace customer service agents? Maybe, but customer service will always require a human touch.
Read More
Organizations can use collaboration behavior data to track meeting attentiveness, establish better meeting habits and personalize channel feeds for employees.
Read More
Critical as they are to a contact center operation and, ultimately, an organization’s ability to deliver on customer experience goals, supervisors haven’t necessarily received the same level of attention as…
Read More
