Agent Assist 3 | Metrigy

Jul 05

MetriSight Ep.41 – CX Optimization Research Takeaways

By Robin Gareiss Agent Assist, Artificial Intelligence, Customer Engagement, CX Analytics, MetriSight Video

Metrigy CEO and principal analyst Robin Gareiss shares highlights of what she’s learned from her latest customer experience research, with perspectives from enterprises and consumers. Topics include AI’s impact on agent workforce, chatbots, and generative AI, among others.

Feb 17

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Top Priority: Customer Insights

By Robin Gareiss Agent Assist, Blog, Customer Engagement, Customer Engagement Blog, CX Analytics

In this research report, Metrigy explores the unique challenges and opportunities for midsize enterprises implementing a VoC strategy as well as the impact of these programs on key business metrics.

Apr 04

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Webinar – Customer Experience Transformation Ep.1: Enabling Technologies for Agents

By Robin Gareiss Agent Assist, Customer Engagement, Customer Engagement Webinars, CX Analytics, On-Demand, Webinars

Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies can drive the most success?

Mar 31

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Closing the Metrics Gap With Agent Focus

By Robin Gareiss Agent Assist, Blog, Customer Engagement, Customer Engagement Blog

With the plethora of agent performance data available today, it can be challenging to determine where to focus. That doesn’t apply to agent performance in isolation; it also applies to…

Feb 08

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How to Manage Remote Call Center Agents

By Robin Gareiss Agent Assist, Blog, Contact Center, Customer Engagement, Customer Engagement Blog

Managing remote call center agents can be difficult -- but with the right tools in place, supervisors can effectively lead their agents from a distance.

Jan 25

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The Future of Customer Service: 12 Trends to Watch

By Robin Gareiss Agent Assist, Blog, Contact Center, Customer Engagement, Customer Engagement Blog, CX Analytics

Advanced technologies continue to shape customer service goals to streamline digital workflows, increase positive experiences, lower agent turnover and improve contact center ROI. The future of customer service increasingly will…

Agent Assist

MetriSight Ep.41 – CX Optimization Research Takeaways

Top Priority: Customer Insights

Webinar – Customer Experience Transformation Ep.1: Enabling Technologies for Agents

Closing the Metrics Gap With Agent Focus

How to Manage Remote Call Center Agents

The Future of Customer Service: 12 Trends to Watch

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