Generative AI is all the buzz, but what's really happening in companies--and how do employees and consumers respond to the technology? During this webinar with Metrigy CEO and study author,…
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Chatbots and voicebots are widely used--and for good reason, when they are appropriately deployed. Companies use them internally to improve agent performance or to help employees get answers in HR…
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AI is providing companies with compelling automations to CX staffing and management, and Metrigy's latest research documents significant, measurable improvements.
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Join Metrigy’s Beth Schultz, VP of research, and Tom Stanley, NICE BPO Regional Vice President, for research-backed insights on how BPOs are employing or planning to use AI and automation…
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As companies look to improve the agent experience, develop strong customer relationships, and otherwise optimize around customer experience (CX), the increasingly common assumption is that artificial intelligence (AI) and automation…
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From the worlds of customer experience, employee experience, and workplace collaboration, Metrigy analysts talk about what technologies and trends they’ll be keeping up on this year.
UJET CEO Anand Janefalkar shares his unique perspective on generative AI, AI innovation, and the AI-empowered future of CX.
UJET CEO Anand Janefalkar shares his unique perspective on generative AI, AI innovation, and the AI-empowered future of CX.
This webinar will give you strategic guidance, based on real-world research data from Metrigy CEO & Principal Analyst Robin Gareiss. You’ll also hear from NICE Director of Product and Segment…
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When customer experience (CX) leaders or consumers talk about AI in customer service, chatbots are at the forefront of the discussion. But chatbots aren’t producing the success metrics they should…
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