UJET CEO Anand Janefalkar shares his unique perspective on generative AI, AI innovation, and the AI-empowered future of CX.
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Metrigy’s MetriRank study evaluates leading CPaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term.
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UJET CEO Anand Janefalkar shares his unique perspective on generative AI, AI innovation, and the AI-empowered future of CX.
Intradiem is using AI to identify agents who are showing signs of burnout. It then makes recommendations or automates actions to help reduce the likelihood they’ll leave the company—and to turn them from a struggling employee to a happy one. During this discussion with Intradiem CEO Matt McConnell, learn how they’re doing it and what kind of success companies are expected to see.
This webinar will give you strategic guidance, based on real-world research data from Metrigy CEO & Principal Analyst Robin Gareiss. You’ll also hear from NICE Director of Product and Segment…
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This study evaluates how successful companies are optimizing their customer experience from both their own experience--and that of their end customers.
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Research and advisory firm Metrigy has released its Customer Experience Optimization: 2023-24 Consumer Perspective research study.
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In this webinar, Metrigy and Ribbon will dive into the topic of contact center security and management. We’ll share some recent market research on a number of macro topics affecting…
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Sam Wilson, formerly CFO, CCO, and interim CEO, at 8×8, was recently named CEO. In this episode, we’ll talk to Sam to learn how his experience has prepared him for this role, and what 8×8’s strategy is to differentiate from competitors and grow revenue.
When customer experience (CX) leaders or consumers talk about AI in customer service, chatbots are at the forefront of the discussion. But chatbots aren’t producing the success metrics they should…
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