Virtual assistants, voice biometrics, and video are making good contact centers great. When it comes to improving the customer experience, there is no shortage of new technologies that can help…
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Virtual assistants, voice biometrics, and video are making good contact centers great. When it comes to improving the customer experience, there is no shortage of new technologies that can help…
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Metrigy’s recently released global Unified Communications Management and Endpoints: 2021-22 research study found that the shift back to in-office work has begun. Among the 395 participating organizations, 20.5% now require…
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We regularly interact with family, friends, and business colleagues using video. But companies have fallen behind at promoting video when it comes to communicating with their customers — whether for…
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As vendors make their platforms more feature-rich, enterprises must determine a strategy for obtaining and utilizing them successfully. Here are five tips. It’s not just meetings that have moved online…
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IT leaders responsible for communications strategy and compliance must answer a series of significant questions, outlined here. Those responsible for managing their organization’s E911 strategy face the following new challenges:…
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As companies shift unified communications to the cloud, they must also evolve their security, performance, administration, and user adoption management strategies as well. In this webinar, we'll share Metrigy's latest…
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As business leaders plan for permanent and often hybrid workplace options for their employees moving forward, there is a corresponding issue to address: What technology kits do they need, based…
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Unified Communications-as-a-Service adoption is quickly growing as companies seek to leverage its benefits including rapid availability of new features, more predictable costs, ability to easily scale, and a unified interface…
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The rapid adoption of the hybrid workplace concept has completely upended long-cherished assumptions about the way we work. More and more organizations are understanding – and indeed realizing – the…
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