Metrigy’s analysis of what’s working at the most successful companies shows that it pays to invest in the right technologies to support at-home workers. Last month, my colleague Irwin Lazar…
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The COVID-19 pandemic tested business continuity plans in ways never before imagined as employees largely shifted from in-office to home. This led to a rapid rise in adoption of cloud-based…
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There’s no doubt that the pandemic, and the resulting shift to work-from-home, drove massive adoption in video conferencing. Metrigy’s research shows that video is now the new voice, with 60.9%…
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Virtual assistants, voice biometrics, and video are making good contact centers great. When it comes to improving the customer experience, there is no shortage of new technologies that can help…
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Virtual assistants, voice biometrics, and video are making good contact centers great. When it comes to improving the customer experience, there is no shortage of new technologies that can help…
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Metrigy’s recently released global Unified Communications Management and Endpoints: 2021-22 research study found that the shift back to in-office work has begun. Among the 395 participating organizations, 20.5% now require…
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We regularly interact with family, friends, and business colleagues using video. But companies have fallen behind at promoting video when it comes to communicating with their customers — whether for…
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As vendors make their platforms more feature-rich, enterprises must determine a strategy for obtaining and utilizing them successfully. Here are five tips. It’s not just meetings that have moved online…
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IT leaders responsible for communications strategy and compliance must answer a series of significant questions, outlined here. Those responsible for managing their organization’s E911 strategy face the following new challenges:…
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As companies shift unified communications to the cloud, they must also evolve their security, performance, administration, and user adoption management strategies as well. In this webinar, we'll share Metrigy's latest…
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