There are a few options for keeping POTs going in 2024 – but those with existing POTS line services today should still take an aggressive approach to phasing them out.
Read More
As companies adopt applications that bring together the tools that allow employees to accomplish, collaborate on, and manage content- and project-related work in a self-contained workspace—a product category Metrigy calls…
Read More
In this episode, Metrigy’s Diane Myers talks with Greg Zweig, senior director of solutions marketing at Ribbon, about what Microsoft’s decision to shutter its Azure for Operators business means for service providers using Metaswitch solutions. They’ll discuss near-term steps operators can take to enusre their voice networks remain operational, as well as what they should be thinking of longer term.
Metrigy’s Irwin Lazar takes us inside the MetriStar program and shares which providers have earned Top Provider Awards, based on customer sentiment scores and customer business success, and award highlights.
Business leaders should identify specific opportunities for productivity improvement.
Read More
In this episode we talk with Mark Ewing, Product Management Director for Google Meet, Rooms, and Voice about Google’s vision and plans for hybrid meetings. We’ll get Mark’s take on how Google is evolving their meeting device partnerships and portfolio to meet the need for equitable meetings for both in-office and remote participants and how Mark sees AI impacting meeting experiences going forward.
Vendors are quickly bringing AI and workflow automation capabilities to their platforms as part of their strategies to boost collaborative work management.
Read More
As digital threats loom large and regulatory requirements grow stringent, businesses are increasingly turning to advanced security solutions to safeguard their operations and customer data.
Read More
While Microsoft has not publicly released a statement, by all accounts the company has blown up its Azure for Operators business.
Read More
In this episode, Metrigy’s Irwin Lazar walks us through what’s going well, and not so well, in collaboration and contact center security today, and shares tips for how to get it right. Based on Metrigy’s recently published Workplace Collaboration and Contact Center Security and Compliance: 2024-25 study.
