In this episode we talk with Janine Pelosi, CEO of Neat, about Neat’s vision for making video engagement simple. We’ll get Janine’s take on what brought her to Neat, how Neat differentiates in the video conferencing and employee engagement market, and how she sees meetings and meeting spaces evolving in the age of AI and hybrid work.
Metrigy’s second-annual ranking of CPaaS providers is out! Find out which providers made the Top 10, and why–and which missed the cut-off but are on our watchlist.
What’s the state of adoption for key worksplace collaboration products and services? In this episode, Diane Myers, senior research director and principal analyst responsible for Metrigy’s market forecasting and vendor rankings, shares top learnings from our 2024 global buyer-side research study. Technologies covered: UCaaS, meetings, conferencing cameras, IP desk phones
In this episode, Jonathan Rosenberg, Five9’s CTO and head of AI, and Metrigy’s Robin Gareiss discuss the huge changes coming to customer experience in the next several years, driven largely by generative AI and contextual data.
From the value of cloud voice to combatting downtime and, of course, AI in the voice channel, voice services maven Barbara Dondiego, CEO of AVOXI, shares her insider’s perspective on the state of the art in providing voice support for customer service engagements.
In this episode, Metrigy’s Diane Myers talks with Greg Zweig, senior director of solutions marketing at Ribbon, about what Microsoft’s decision to shutter its Azure for Operators business means for service providers using Metaswitch solutions. They’ll discuss near-term steps operators can take to enusre their voice networks remain operational, as well as what they should be thinking of longer term.
Metrigy’s Irwin Lazar takes us inside the MetriStar program and shares which providers have earned Top Provider Awards, based on customer sentiment scores and customer business success, and award highlights.
Metrigy has published its second-annual ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success. In this episode, discover why NICE gets the No. 1 spot–again–and find out which other vendors made the cut.
In this episode we talk with Mark Ewing, Product Management Director for Google Meet, Rooms, and Voice about Google’s vision and plans for hybrid meetings. We’ll get Mark’s take on how Google is evolving their meeting device partnerships and portfolio to meet the need for equitable meetings for both in-office and remote participants and how Mark sees AI impacting meeting experiences going forward.
Whitney Meer, an applied AI expert with NICE, explains why knowledge management is really all about AI management today, requirements for doing it well, AI trends to watch, and more.
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