Metrigy analysts share what most piqued their interest among the myriad customer experience- and workplace colloboration-related announcements and conversations at Enterprise Connect 2025.
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In this episode, find out which providers are Top 10 in Metrigy’s annual UCaaS MetriRank report. Senior Research Director Diane Myers walks us through the rankings, and provides her guidance on the market.
From agentic AI to workplace of the future, here are a few of the technologies and trends Metrigy will be exploring in 2025.
Metrigy’s connected workspace research shows that about 62% of companies studied already are supporting or planning to support AI functionality for collaborative work management (CWM). In this episode, Urmila Kukreja, director of product management for CWM provider Smartsheet, talks with us about the pragmatic use of AI for CWM, and more.
In this episode we talk with Janine Pelosi, CEO of Neat, about Neat’s vision for making video engagement simple. We’ll get Janine’s take on what brought her to Neat, how Neat differentiates in the video conferencing and employee engagement market, and how she sees meetings and meeting spaces evolving in the age of AI and hybrid work.
Metrigy’s second-annual ranking of CPaaS providers is out! Find out which providers made the Top 10, and why–and which missed the cut-off but are on our watchlist.
What’s the state of adoption for key worksplace collaboration products and services? In this episode, Diane Myers, senior research director and principal analyst responsible for Metrigy’s market forecasting and vendor rankings, shares top learnings from our 2024 global buyer-side research study. Technologies covered: UCaaS, meetings, conferencing cameras, IP desk phones
In this episode, Jonathan Rosenberg, Five9’s CTO and head of AI, and Metrigy’s Robin Gareiss discuss the huge changes coming to customer experience in the next several years, driven largely by generative AI and contextual data.
From the value of cloud voice to combatting downtime and, of course, AI in the voice channel, voice services maven Barbara Dondiego, CEO of AVOXI, shares her insider’s perspective on the state of the art in providing voice support for customer service engagements.
In this episode, Metrigy’s Diane Myers talks with Greg Zweig, senior director of solutions marketing at Ribbon, about what Microsoft’s decision to shutter its Azure for Operators business means for service providers using Metaswitch solutions. They’ll discuss near-term steps operators can take to enusre their voice networks remain operational, as well as what they should be thinking of longer term.
