Metrigy’s MetriStar Award program recognizes top providers in 14 categories based on customer ratings and business success metrics. CEO Robin Gareiss and Chief Data Scientist Matt Craig give us an overview, and share key takeaways… plus highlight what’s next on our research agenda.
Eric Krapf, Enterprise Connect GM and program co-chair, talks about what to expect at this year’s event, from the mainstage to the expo floor.
Hear from this enterprise IT leader as he shares his insights into the trends shaping communications and collaboration going forward. We discuss vendor strategies, the role of video engagement, how to avoid meeting fatigue, conversational AI, and more.
The era of hybrid work has ushered in new opportunities and challenges for employee engagement. In this MetriSight we’re joined by Irwin Lazar, President and Principal Analyst, to discuss the key findings from our latest study on workplace collaboration and communications.
Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist and automation.
Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist and automation.
Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist and automation.
Roxanne Bisby Davis, senior director for people research and intelligence at Cisco, discusses the company’s data-driven, research-based approach to keeping people in the spotlight and maximizing employee experience.
Ross Williams, chief product officer at Virsae, and Metrigy’s Robin Gareiss discuss how today’s management platforms can help improve the quality of customer interactions, and talk about what’s to come with AI, self-service, and more.
Customer engagement is the top area for increased technology spending in 2023, according to our latest Technology Forecast 2023 study: 65.1% of companies plan to increase spending in this area, by an average of 24%. Not surprisingly, one of the big areas of investment, broadly speaking, centers around AI. But AI is a huge area and the technology is incorporated into many products and services today. Dan O’Connell, Chief Strategy Officer for Dialpad is an expert in AI, and we’re going to hear from him about Dialpad’s focus on AI—both what’s available today and what innovations are underway in Dialpad’s AI lab.
John Finch, head of worldwide product marketing for Dialpad, discusses what Dialpad can do today, where it’s heading, and how it differentiates from competitors.
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