Much of the discussion around AI in CX is about self-service, agentics, and agent assist. But one of the most powerful uses of AI is its ability to analyze every…
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Discover how today’s leading organizations are reimagining workforce engagement management (WEM) with the power of automation and AI.
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Through five consecutive studies, Metrigy has been tracking consumer satisfaction of customer experience and the technologies supporting it—identifying gaps and alignments between what businesses are delivering and what consumers want.
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The next phase of generative AI is agentics, where detailed analytics and AI-powered workflows guide AI agents to take action to solve a problem or address an opportunity.
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This series covers Aagent assist/copilot to help agents in the moment during customer interactions to reduce average handle time, close sales, and improve customer satisfaction, transcription to shave time off…
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With the plethora of technology innovations happening in CX, it can be difficult to prioritize those that deliver the best return on your investment. In this webinar, you’ll learn where…
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As CX technologies continue to evolve, bring more and more benefits to organizations, consumers are now interacting in new and varied ways with those companies. Learn their perspective in how…
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Far too many CX leaders view customer service as an either/or decision when it comes to AI—either fully automate with virtual agents or rely entirely on live agents. But in…
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During this session, Metrigy CEO Robin Gareiss will share findings and her analysis from a brand new, global research study of IT, CX, and business leaders. You'll learn: -How is…
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During this webinar, we’ll discuss the benefits of benchmarking and how to avoid the pitfalls. We’ll also show a real-world tool to help you benchmark your CX strategy against those…
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