This series covers Aagent assist/copilot to help agents in the moment during customer interactions to reduce average handle time, close sales, and improve customer satisfaction, transcription to shave time off…
Read More
With the plethora of technology innovations happening in CX, it can be difficult to prioritize those that deliver the best return on your investment. In this webinar, you’ll learn where…
Read More
As CX technologies continue to evolve, bring more and more benefits to organizations, consumers are now interacting in new and varied ways with those companies. Learn their perspective in how…
Read More
As generative AI copilots and virtual assistants grow in adoption, many organizations still struggle with how to measure ROI. This is especially true for those deploying, or considering, generative AI…
Read More
Far too many CX leaders view customer service as an either/or decision when it comes to AI—either fully automate with virtual agents or rely entirely on live agents. But in…
Read More
Metrigy recently published our annual study on workplace collaboration and employee engagement, based on data gathered from ~400 end-user organizations. In this webinar we'll share the characteristics of successful organizations…
Read More
During this session, Metrigy CEO Robin Gareiss will share findings and her analysis from a brand new, global research study of IT, CX, and business leaders. You'll learn: -How is…
Read More
In this webinar we’ll share insights and best practices for migration of Cisco on-premises, and cloud-hosted calling to the cloud and deliver practical guidance to ensure success.
Read More
In this webinar, Metrigy’s Beth Schultz, VP of research and principal analyst, will share insights from recently published research on connected workspaces and collaborative work management.
Read More
During this must-attend virtual event, Metrigy CEO Robin Gareiss will explain the real-world data, analyzing the issues with customer service—along with the operational practices and technologies that will reverse problematic…
Read More
