Chatbots and voicebots are widely used--and for good reason, when they are appropriately deployed. Companies use them internally to improve agent performance or to help employees get answers in HR…
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Metrigy recently gathered data from almost 400 companies on the true cost of operating cloud-based unified communications services including calling, meetings / video conferencing, and messaging.
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AI is providing companies with compelling automations to CX staffing and management, and Metrigy's latest research documents significant, measurable improvements.
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Join Metrigy’s Beth Schultz, VP of research, and Tom Stanley, NICE BPO Regional Vice President, for research-backed insights on how BPOs are employing or planning to use AI and automation…
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In this webinar we'll share insights from Metrigy's latest research on how collaboration leaders view Generative AI.
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Metrigy recently conducted a study of Microsoft Teams Phone users to understand how they are connecting Teams Phone to the PSTN, and the costs of various options. In this informative…
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This webinar will give you strategic guidance, based on real-world research data from Metrigy CEO & Principal Analyst Robin Gareiss. You’ll also hear from NICE Director of Product and Segment…
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The collaboration application landscape is rapidly changing. Generative AI offers the potential to improve productivity and streamline employee engagement. New apps are quickly arriving that aim to bridge the home…
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Metrigy's Workplace Collaboration MetriCast 20223 study gathered data from 1,400 end-user organizations to provide insight into purchasing plans and vendor supporting collaboration.
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In this webinar, Metrigy and Ribbon will dive into the topic of contact center security and management. We’ll share some recent market research on a number of macro topics affecting…
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