What’s What with Digital Work Hubs for Today
Does the concept of a connected workspace for collaborative work finally have legs?
Beth SchultzMarch 17, 2025
AI-Powered Connected Workspaces Continue to Grow
Zoom Docs is latest entry, as Metrigy data shows rising adoption. Business leaders need to assure they understand corporate policy…
Read More
Getting Ready for Enterprise Connect 2025!
My sessions this year focus on different areas of governance and compliance.
Irwin LazarMarch 13, 2025
How To Assess Generative AI ROI
A structured approach requires detailed cost-benefit analysis.
Irwin LazarMarch 12, 2025
AI Adoption on the Rise, While Technology Decision-Making Shifts
AI has rapidly become a core part of most companies’ technology strategies, resulting in measurable improvements to their business success metrics. Metrigy has just released its AI for Business Success…
Robin GareissMarch 12, 2025
What You Need to Know About Branded Messaging
As businesses look to move from mostly inbound to mostly proactive outreach, branded text, including RCS, has a critical role to play.
Beth SchultzMarch 10, 2025
Connected Workspace Apps Improve Collaboration Management
Connected workspace software takes unified communications a step further by integrating project and task management and centralizing collaborative work management.
Irwin LazarMarch 3, 2025
RingCentral’s AI Receptionist Leverages Automation to Answer, Resolve, and Route Calls
Contact centers are successfully ramping up their adoption of AI agents to fully automate customer interactions.
Robin GareissMarch 3, 2025
Voice of the Customer: Driving Customer Satisfaction and Retention in Financial Services in 2025
In 2025, CX leaders in the financial services industry face a critical juncture. Customers and clients expect seamless, intuitive experiences across every interaction, whether navigating a mobile banking app or…
Beth SchultzMarch 3, 2025
