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Beth Schultz
By Beth Schultz In Newsletter

AI Narrowing the Gap Between the Future and Now

Over the years, “the future is now” is an expression that’s often been applied to one wave of technology innovation…
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Top 5 Collaboration Features to Disable for Security Reasons BlogEmployee EngagementEmployee Engagement BlogWorkplace Collaboration

Top 5 Collaboration Features to Disable for Security Reasons

Most enterprises lack sufficient collaboration security strategies. Instead, companies are disabling features to improve security. Learn which features are most often disabled and why.
Irwin Lazar
Irwin LazarJanuary 22, 2025
Artificial IntelligenceCustomer EngagementEmployee EngagementEmployee ExperienceMetriSight VideoWorkplace Collaboration

MetriSight Ep.76 – Metrigy’s Take on the Year Ahead in Customer & Employee Engagement

From agentic AI to workplace of the future, here are a few of the technologies and trends Metrigy will be exploring in 2025.
Beth Schultz
Beth SchultzJanuary 21, 2025
Webinar – The Consumer’s View on Advancing CX Technologies AI WebinarsCustomer Engagement WebinarsOn-DemandWebinars

Webinar – The Consumer’s View on Advancing CX Technologies

As CX technologies continue to evolve, bring more and more benefits to organizations, consumers are now interacting in new and varied ways with those companies. Learn their perspective in how…
Robin Gareiss
Robin GareissJanuary 16, 2025
Metrigy Releases Customer Experience MetriCast 3Q24 Market Shares Press Releases

Metrigy Releases Customer Experience MetriCast 3Q24 Market Shares

Metrigy has published its customer experience product and service forecasts and calendar year 3Q24 market shares.
Ellyn Waleski
Ellyn WaleskiJanuary 14, 2025
How to Manage E911 in a Multivendor UC Environment BlogEmployee EngagementEmployee Engagement BlogWorkplace Collaboration

How to Manage E911 in a Multivendor UC Environment

Multivendor phone systems can present challenges for E911 management. Third-party platforms, however, can help businesses with call routing and location management.
Irwin Lazar
Irwin LazarJanuary 13, 2025
Ask an Analyst: 2024 Trends in Collaboration Tech BlogEmployee EngagementEmployee Engagement BlogWorkplace Collaboration

Ask an Analyst: 2024 Trends in Collaboration Tech

A look back at some of the key trends in POTS, Gen AI security and workplace collaboration, as well as some insights on potential trends in 2025.
Irwin Lazar
Irwin LazarJanuary 9, 2025
Employee EngagementEmployee ExperienceMetriSight VideoWorkplace Collaboration

MetriSight Ep.75 – Pragmatic AI & Beyond: Smartsheet’s Take

Metrigy’s connected workspace research shows that about 62% of companies studied already are supporting or planning to support AI functionality for collaborative work management (CWM). In this episode, Urmila Kukreja,…
Beth Schultz
Beth SchultzJanuary 7, 2025
8 AI Meeting Assistants to Consider in 2025 Artificial Intelligence BlogBlogEmployee EngagementEmployee Engagement BlogWorkplace Collaboration

8 AI Meeting Assistants to Consider in 2025

AI meeting assistants now come packed with powerful features to improve employee productivity and meeting workflows. So, which AI tool is best for your organization?
Beth Schultz
Beth SchultzJanuary 7, 2025
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Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

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