Corporate 3 News

Artificial Intelligence Artificial Intelligence Blog Blog Contact Center CRM Customer Engagement Customer Engagement Blog

Contact Center Back-End Integrations Drive Revenue Growth

By integrating contact center software with back-office apps, companies can improve employee productivity, customer satisfaction and ultimately their bottom line.

Beth SchultzDecember 10, 2025

Artificial Intelligence Artificial Intelligence Blog Blog Customer Engagement Customer Engagement Blog Knowledge Management

Why Single Source of Truth Matters for AI-Powered CX

A real-world story of customer service gone wrong illustrates how and why good data maintenance is foundational to any CX journey.

Beth SchultzDecember 10, 2025

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

Communications Orchestration for Business Success and Agility

In today’s fast-paced business world, companies are embracing AI capabilities and cloud-based services to enhance employee and customer engagement.

Irwin LazarDecember 10, 2025

Blog Contact Center Customer Engagement Customer Engagement Blog CX Analytics

Vonage Wins Metrigy CX MetriStar Top Provider Award for CCaaS

In the contact center, the trend has long been clear: Cloud is the way forward.

Beth SchultzDecember 4, 2025

Artificial Intelligence Artificial Intelligence Blog Blog Customer Engagement

AI in Financial Services: Banking on the Power of AI Agents in Customer Experience

Beth Schultz, VP of research and principal analyst at Metrigy, demonstrates how AI in financial services is being leveraged for customer experience and how text and voice agents are delivering…

Beth SchultzDecember 3, 2025

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

Theta Lake Advances AI Security and Compliance

It is clear now that we live in the age of AI. Companies are rapidly rolling out AI tools to support employees in a variety of ways, from coding to…

Irwin LazarNovember 24, 2025

Press Releases

Press Release – Workplace Collaboration Spending Leans Toward Flat Over Next 12 Months, Metrigy Research Study Finds

Newly Released Metrigy Workplace Collaboration MetriCast 2025 Study

Ellyn WaleskiNovember 24, 2025

Press Release – Metrigy Study: Workplace Collaboration Application Attacks Grew Over 300% Since 2021

Contact Center Back-End Integrations Drive Revenue Growth

Why Single Source of Truth Matters for AI-Powered CX

Communications Orchestration for Business Success and Agility

Vonage Wins Metrigy CX MetriStar Top Provider Award for CCaaS

AI in Financial Services: Banking on the Power of AI Agents in Customer Experience

Theta Lake Advances AI Security and Compliance

Press Release – Workplace Collaboration Spending Leans Toward Flat Over Next 12 Months, Metrigy Research Study Finds

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