Corporate 3 News

Customer Engagement Webinars On-Demand Webinars

Webinar Replay – Biometrics to Improve Customer Experience

Companies are flocking to voice biometrics and facial recognition for customer interactions. These technologies identify customers quickly, and save on average 30 to 60 minutes on each call or video…

Robin GareissJune 2, 2021

Customer Engagement Webinars On-Demand Webinars

Webinar Replay – Adopting AI for Consumer Insights

More than 70% of organizations are using AI to help them serve customers and improve customer service agent performance. But AI is a loaded acronym--adopting AI can mean dozens of…

WebinarsJune 1, 2021

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

Returning to the Office? Answer These Five Question First!

A successful return-to-the-office strategy requires due diligence to understand reasons for return, employee attitudes, and how best to support various work styles. When we conducted Metrigy’s Workplace Collaboration:2021-22 global research…

Irwin LazarMay 28, 2021

Blog Customer Engagement Customer Engagement Blog Workforce Optimization

Five9’s Workforce Optimization Drives Business Success in Metrigy’s Study

Workforce Optimization (WFO) is delivering significant value to companies that are trying to improve both agent and customer experience, while making contact center operations more efficient.

Robin GareissMay 26, 2021

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

Achieving Team Collaboration Success

Hybrid work, in which employees remain at home, return to the office, or split time between each will create a new paradigm for workplace communications and collaboration. Key a successful…

Irwin LazarMay 25, 2021

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

Embracing Cross-Company Collaboration

Get ahead with a proactive strategy that maximizes cross-company team performance while minimizing risk. Despite the rapid growth in adoption of meeting and team apps in the last year, many…

Irwin LazarMay 24, 2021

Customer Engagement Webinars On-Demand Webinars

Webinar Replay – Communications Choices for EX and CX Optimization

Employees and customers both have more power than ever before. With hybrid workplaces as the new norm, the best employees can work or look for work anywhere in the world.…

Robin GareissMay 20, 2021

On-Demand Webinars Workplace Collaboration Webinars

Webinar Replay – Combatting Video Fatigue

As video conferencing has become an essential means of communicating and collaborating, so too has video conferencing burnout. As employees shifted to remote work, many companies simply changed their regular…

WebinarsMay 18, 2021

MetriSight Ep.25 – An interview with John Finch, CEO, Dialpad–Part 1

Webinar Replay – Biometrics to Improve Customer Experience

Webinar Replay – Adopting AI for Consumer Insights

Returning to the Office? Answer These Five Question First!

Five9’s Workforce Optimization Drives Business Success in Metrigy’s Study

Achieving Team Collaboration Success

Embracing Cross-Company Collaboration

Webinar Replay – Communications Choices for EX and CX Optimization

Webinar Replay – Combatting Video Fatigue

Recent Posts

Recent Posts

Sitemap

Metrigy Research