Corporate 3 News

Customer Engagement Webinars On-Demand Webinars

Webinar Replay – Five Steps To Developing a Successful Voice of the Customer Program

If you don't have a Voice of the Customer (VOC) program, you're not only doing yourself a disservice; you're also at a competitive disadvantage. And if you've already got one…

Robin GareissApril 1, 2021

Customer Engagement Webinars On-Demand Webinars

Webinar Replay – Channel Surfing: Mastering Digital Channels for your business

Digital channels, like web chat, social messaging apps and chatbots, hold tremendous potential for customer engagement and support. And while there’s great appetite for them from both customers and businesses,…

Robin GareissMarch 30, 2021

Employee Engagement Employee Engagement Webinars On-Demand Webinars Workplace Collaboration Workplace Collaboration Webinars

Webinar – Q2 Outlook on 2021: Communications and Collaboration in 2021

The COVID-19 pandemic resulted in a massive shift of workers to the home, in 2021 IT leaders are planning for hybrid work strategies that support both home and in-office employees…

Irwin LazarMarch 29, 2021

Artificial Intelligence Blog Customer Engagement Customer Engagement Blog CX Analytics

AI Plays Critical Role in Optimizing Customer Experience

The use or planned use of artificial intelligence (AI) for customer experience (CX) initiatives has grown by 60.5% in just two years. An effective AI strategy has become essential to…

Robin GareissMarch 26, 2021

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

Collaboration tool security: How to avoid common risks

As the use of collaborations tools and platforms surges, new research from Metrigy emphasizes organizations need to focus on collaboration tool security to reduce risk. The COVID-19 pandemic has driven…

Irwin LazarMarch 24, 2021

Employee Engagement Employee Engagement Webinars On-Demand Webinars Workplace Collaboration Workplace Collaboration Webinars

Webinar – Optimizing Microsoft Teams Calling

Microsoft Teams Phone System offers the opportunity to natively integrate calling features with Teams meeting and messaging capabilities. To achieve success, IT leaders must address factors including whether or not…

Irwin LazarMarch 23, 2021

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

Direct Routing Options: How to Make Sense of Them All

New capabilities from Microsoft and its partners, coupled with new offerings from its competitors, increase the enterprise options for Teams Phone System. Metrigy’s recently published Workplace Collaboration: 2021-22 global research…

Irwin LazarMarch 22, 2021

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

How to Succeed When Home is the New Office

Company, IT, services, and HR leaders must use the same provisioning, management, engagement, and security approaches that they use in the office. Metrigy’s recently published Workplace Collaboration: 2021-22 global research…

Irwin LazarMarch 19, 2021

Do Consumers Really Want, or Value, AI for Customer Service?

Webinar Replay – Five Steps To Developing a Successful Voice of the Customer Program

Webinar Replay – Channel Surfing: Mastering Digital Channels for your business

Webinar – Q2 Outlook on 2021: Communications and Collaboration in 2021

AI Plays Critical Role in Optimizing Customer Experience

Collaboration tool security: How to avoid common risks

Webinar – Optimizing Microsoft Teams Calling

Direct Routing Options: How to Make Sense of Them All

How to Succeed When Home is the New Office

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