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Demystifying Artificial Intelligence for Better Customer Experience

CX leaders know artificial intelligence must be part of their technology strategy—if for no other reason, to gain competitive advantage. But “artificial intelligence” is somewhat a loaded term. It encompasses…

Robin GareissMarch 16, 2021

Employee Engagement Employee Engagement Webinars On-Demand Webinars Workplace Collaboration Workplace Collaboration Webinars

Webinar – Workplace Collaboration [Ep.6] Successful Team Collaboration

Team collaboration is rapidly evolving from an instant messaging replacement to a work-hub, integrating apps, data, and workflows. Metrigy's Workplace Collaboration 2021-22 research study gathered data on successful approaches for…

Irwin LazarMarch 3, 2021

Customer Engagement

Stretching the Customer Experience Budget

Customer experience (CX) leaders have been turning to technology to improve customer interactions for years. But those initiatives accelerated and became transformative in 2020, as agents moved to their home…

Robin GareissMarch 2, 2021

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

Securing Employee and Customer Engagement in the Age of Digital Communications

Organizations today have more ways of communicating internally and externally than ever before: Almost 68% now use team collaboration apps internally and with business partners and customers. Nearly 43% of…

Irwin LazarMarch 2, 2021

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

Securing Human Connections in Workplace Collaboration

The COVID-19 pandemic has led to fundamental changes in the way that people communicate inside of, and beyond, company boundaries. Now, according to Metrigy’s recent Workplace Collaboration: 2021-22 research study,…

Irwin LazarMarch 2, 2021

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

Leveraging UC Devices for a Safe Office Return

Facilities and HR can increasingly take advantage of UC device capabilities to ensure safe distancing, cleaning, and touchless devices, and air quality management. As I noted earlier this month on…

Irwin LazarFebruary 25, 2021

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

What’s the Future of the Phone?

Yes, phone system usage is declining, but PSTN calling is still a critical part of an enterprise communications strategy. The last year has seen an unprecedented rise in use of…

Irwin LazarFebruary 24, 2021

Employee Engagement Employee Engagement Webinars On-Demand Webinars Workplace Collaboration Workplace Collaboration Webinars

Webinar – Workplace Collaboration [Ep.5] Virtual Whiteboards and Ideation

In this webinar we'll share the latest insight from our Workplace Collaboration 2021-22 research study on how organizations are using virtual whiteboard apps to achieve measurable improvements in productivity.

Irwin LazarFebruary 24, 2021

Optimize Meeting Rooms to Better Support Hybrid Work

Demystifying Artificial Intelligence for Better Customer Experience

Webinar – Workplace Collaboration [Ep.6] Successful Team Collaboration

Stretching the Customer Experience Budget

Securing Employee and Customer Engagement in the Age of Digital Communications

Securing Human Connections in Workplace Collaboration

Leveraging UC Devices for a Safe Office Return

What’s the Future of the Phone?

Webinar – Workplace Collaboration [Ep.5] Virtual Whiteboards and Ideation

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