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Robin Gareiss
By Robin Gareiss In Blog

Verint Customers Find Measurable Success With Voice of the Customer Platform

Companies that do not have a Voice of the Customer (VoC) program in place are doing themselves a disservice. Without…
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Webinar – Workplace Collaboration [Ep.4] Evolving the Network To Support Cloud Communications Employee EngagementEmployee Engagement WebinarsOn-DemandWebinarsWorkplace CollaborationWorkplace Collaboration Webinars

Webinar – Workplace Collaboration [Ep.4] Evolving the Network To Support Cloud Communications

In this webinar we'll look at how best to successfully meet the network needs of in-office and remote workers.
Irwin Lazar
Irwin LazarFebruary 16, 2021
Webinar Replay – Demystifying the Flavors of AI to Boost Customer Experience Customer Engagement WebinarsOn-DemandWebinars

Webinar Replay – Demystifying the Flavors of AI to Boost Customer Experience

During this webinar, Metrigy CEO Robin Gareiss and NICE inContact VP of product marketing Chris Bauserman will demystify the confusion around AI. This and subsequent webinars in this series will…
Robin Gareiss
Robin GareissFebruary 9, 2021
Be Prepared: Hybrid Work Environments Are Coming BlogEmployee EngagementEmployee Engagement BlogWorkplace Collaboration

Be Prepared: Hybrid Work Environments Are Coming

A mix of in-office and remote work is the future as our IT research shows; organizations should prepare accordingly. According to our recently published Workplace Collaboration: 2021-22 Research Study, based…
Irwin Lazar
Irwin LazarFebruary 4, 2021
5 Keys to UC Success BlogEmployee EngagementEmployee Engagement BlogWorkplace Collaboration

5 Keys to UC Success

Successful companies are spending more, and are more proactive in supporting work from home. In our recently published Workplace Collaboration: 2021-22 Research Study, Metrigy looked at the characteristics of organizations achieving…
Irwin Lazar
Irwin LazarFebruary 3, 2021
5 ways to improve a customer self-service strategy BlogCustomer Engagement Blog

5 ways to improve a customer self-service strategy

Customers are relying more on digital channels to make purchases, research products and get advice. So, it's not surprising that by 2025, more than half of all customer interactions will…
Robin Gareiss
Robin GareissFebruary 2, 2021
Webinar – Workplace Collaboration [Ep.3] Migrating to the Cloud Employee EngagementEmployee Engagement WebinarsOn-DemandWebinarsWorkplace CollaborationWorkplace Collaboration Webinars

Webinar – Workplace Collaboration [Ep.3] Migrating to the Cloud

In this webinar we'll provide insight into the characteristics of successful UCaaS implementations to provide IT leaders with the metrics-based guidance they need to ensure their own success.
Irwin Lazar
Irwin LazarFebruary 2, 2021
Webinar – Securing Work-from-Anywhere Employee EngagementEmployee Engagement WebinarsOn-DemandWebinarsWorkplace CollaborationWorkplace Collaboration Webinars

Webinar – Securing Work-from-Anywhere

In this webinar, industry leaders will share their insight, best practices, and guidance for ensuring safe and secure management of these new communications interfaces.
Irwin Lazar
Irwin LazarJanuary 28, 2021
Webinar – Workplace Collaboration [Ep.2] The Future Workplace? Employee EngagementEmployee Engagement WebinarsOn-DemandWebinarsWorkplace CollaborationWorkplace Collaboration Webinars

Webinar – Workplace Collaboration [Ep.2] The Future Workplace?

The physical workplace has undergone transformational change in the last year, and will only change further in 2021 and beyond. In this webinar we'll share insight from Metrigy's global Workplace…
Irwin Lazar
Irwin LazarJanuary 20, 2021
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Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

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