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MetriSight Ep.70 – 2024 State of International Voice for Contact Center

Metrics-based guidance for IT professionals

From the value of cloud voice to combatting downtime and, of course, AI in the voice channel, voice services maven Barbara Dondiego, CEO of AVOXI, shares her insider’s perspective on the state of the art in providing voice support for customer service engagements.

Author(s)

Beth Schultz
Beth Schultz

Transform Your Tech Strategy with Proven Success Metrics