I've never understood why companies are stingy with time off. When employees are burned out, it takes them 3 hours to do something that should take 30 minutes. Taking a…
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Metrigy’s analysis of what’s working at the most successful companies shows that it pays to invest in the right technologies to support at-home workers. Last month, my colleague Irwin Lazar…
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Though originally considered a temporary situation, companies are embracing the Work-From-Home (WFH) contact center. Now that the dust has settled with setting up remote agents, CX leaders are leveraging the…
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