UCaaS continues to evolve as more companies use the platform to support meetings, calls and messaging. New features, among them generative AI, could make UCaaS even more important.
There is no question that unified communications as a service continues to gain traction.
Consider: Almost 30% of companies surveyed in Metrigy’s “Workplace Collaboration: 2023-24” global research study of 440 organizations labeled UCaaS as their primary platform for calling, meetings and messaging. Of those using on-premises UC applications, 31% also used UCaaS or planned to do so by the end of 2023.
While a desire to save money is the primary reason for UCaaS adoption, accessing new UCaaS features is another compelling draw for 38% of IT leaders. To that end, here are seven key UCaaS features, in no particular order, that will help boost productivity within your organization.
1. Integrated team messaging
Most UCaaS providers have made team messaging the centerpiece of UX, and for many companies, team messaging is now the primary collaboration UI. Metrigy research data showed that nearly 68% of companies have rolled out team messaging, with 53% viewing it as a hub for work.
Using team messaging as a hub for work also means integrating other applications into it, making the team workspace a one-stop shop for a wide range of resources, including product and task management, business intelligence and CRM. This enables collaboration in context, meaning that employees don’t have to switch out of the team space to pull in a report that they want to share with other team members. Instead, they can chat and act — all within the team space.
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