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Getting feedback directly from customers is incredibly valuable to companies–if they act upon it quickly and wisely. This webinar provides insight into our latest study on customer insights, and how they play a role in improving business metrics. Join us to learn:

  • How do companies use customer insights?
  • What tools do they use to get crucial information?
  • How do both customer and employee performance analytics help improve business metrics?
  • What are CX leaders doing right and wrong when it comes to insights and analytics?

Customer Analytics Ep.1: Getting Started With a VoC Program

Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Date: February 1, 2023

Time: 11:00 am ET



Robin Gareiss

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.