Though many companies are implementing self-service, many interactions require live agent support. Which technologies improve the success of live agent support? How can AI help identify interactions that may require voice, video, or screen-sharing support from live agents? This webinar, based on Metrigy’s Customer Experience Transformation 2022 research study.
Customer Experience Transformation (Ep. 3): Live Interactions – When and Why?
Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Date: May 26, 2022
Time: 11:00 am ET