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Though many companies are implementing self-service, many interactions require live agent support. Which technologies improve the success of live agent support? How can AI help identify interactions that may require voice, video, or screen-sharing support from live agents? This webinar, based on Metrigy’s Customer Experience Transformation 2022 research study.

Customer Experience Transformation (Ep. 3): Live Interactions – When and Why?

Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Date: May 26, 2022

Time: 11:00 am ET


Robin Gareiss

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.