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CX leaders are focusing heavily on improving agent experience–and it’s working. Turnover rates are down to 18.3% (the lowest in several years), and 58.3% of contact centers are fully staffed now. What are successful companies doing to improve the agent experience? Find out the key best practices–backed by real-world data and metrics–in this webinar with Metrigy CEO Robin Gareiss. You’ll learn the following:

  • How is AI playing a role with improving agent experience, and which technology helps close sales best?
  • What types of technology are helping sales leaders better manage sales agents?
  • How has hiring criteria changed for CX positions?
  • What are agents making now, and how much more do they make at companies with fully staffed contact centers?

CX Optimization Ep.2: Agent Experience

Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy

Date: July 25, 2023
Time: 11:00 am ET


Robin Gareiss

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.