CX leaders are focusing heavily on improving agent experience–and it’s working. Turnover rates are down to 18.3% (the lowest in several years), and 58.3% of contact centers are fully staffed now. What are successful companies doing to improve the agent experience? Find out the key best practices–backed by real-world data and metrics–in this webinar with Metrigy CEO Robin Gareiss. You’ll learn the following:
- How is AI playing a role with improving agent experience, and which technology helps close sales best?
- What types of technology are helping sales leaders better manage sales agents?
- How has hiring criteria changed for CX positions?
- What are agents making now, and how much more do they make at companies with fully staffed contact centers?
CX Optimization Ep.2: Agent Experience
Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Date: July 25, 2023
Time: 11:00 am ET