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What makes a great customer journey? And what are the warning signs of problems? CX technology can be a blessing and a curse. It can help customers and also give you a view of what it took for them to get to resolution. But it also can inject frustration and problems. That’s why it’s important to use technology the right way–one that delivers a successful and always-improving journey. During this webinar, you’ll learn:

  • What are customer expectations for a great journey, and what frustrates them?
  • How can you leverage technology to both serve them and inform you?
  • How can you pair the right technology with each customer, customized to maximize satisfaction and other business metrics?

Behind the Curtain: The Psychology of Your Customer Journey

Presented by: Robin Gareiss, CEO & Principal Analyst, Metrigy
Date: May 13, 2021
Time: 12:00 pm ET


Robin Gareiss

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.