Whether sales or service representatives, ensuring they have the right technology is crucial to their success. This is particularly true as the majority of companies plan to allow hybrid work indefinitely. How can organizations position their employees for success? Are technology stipends the best approach for important devices such as headsets and video cameras? How much freedom should employees have when selecting their devices and overall home office setups? And what should they be spending?
What Your Contact Center Agents Need to be Successful
Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
JP Dundas, Head of Global Contact Center Alliances, Poly
Date: October 18, 2022
Time: 11:00 am ET