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Whether sales or service representatives, ensuring they have the right technology is crucial to their success. This is particularly true as the majority of companies plan to allow hybrid work indefinitely. How can organizations position their employees for success? Are technology stipends the best approach for important devices such as headsets and video cameras? How much freedom should employees have when selecting their devices and overall home office setups? And what should they be spending?

What Your Contact Center Agents Need to be Successful

Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
JP Dundas, Head of Global Contact Center Alliances, Poly
Date: October 18, 2022

Time: 11:00 am ET


Robin Gareiss

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.