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Monthly Archives

April 2022

Apr 27
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Webinar – How to Optimize Employee Experience Using Data-Driven Insights

By Beth Schultz Employee Engagement, On-Demand, Webinars
Metrigy VP of Research and Principal Analyst Beth Schultz will provide a high-level overview of the employee experience market, explain where insight tools fit into the overall strategy for optimizing…
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Apr 25
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MetriSight Ep. 9 – Mobile UC: What Microsoft & Webex Have on Tap

By Irwin Lazar MetriSight Video, Workplace Collaboration

Metrigy workplace collaboration expert Irwin Lazar walks us through the basics, plus discusses the high points, drawbacks, and his expectations for how these products and the market will evolve.

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Apr 25
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Turning Wellness from Transactional to Transformational

By Beth Schultz Blog, Employee Engagement, Employee Engagement Blog, Employee Experience
As enterprise leaders put their heads together on how to make their company a desired place to work, many are struggling to figure out how to elevate employee wellness from…
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Apr 20
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Webinar – Customer Experience Transformation (Ep. 2): Self-Service Done Right

By Robin Gareiss Customer Engagement, Customer Engagement Webinars, CX Analytics, On-Demand, Webinars
Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies can drive the most success?
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Apr 15
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As user ranks grow, governance of collaboration tools is a must

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
The last few years have seen an explosion in both the number and type of collaboration tools deployed within the workplace. Video conferencing and team messaging apps are now almost…
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Apr 12
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Webinar – Customer Loyalty: Achieving Results Using Automation

By Beth Schultz Customer Engagement, Customer Engagement Webinars, CX Analytics, On-Demand, Webinars
Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies can drive the most success?
Read More
Apr 04
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Webinar – Customer Experience Transformation Ep.1: Enabling Technologies for Agents

By Robin Gareiss Agent Assist, Customer Engagement, Customer Engagement Webinars, CX Analytics, On-Demand, Webinars
Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies can drive the most success?
Read More

Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

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