Research proves the business benefits of centralized management of Voice, Video and Network Performance across hybrid workforces. With inflation hitting an all-time high, interest rates rising, food and gas prices…
Read MoreWhat does “digital” customer experience even mean anymore? At a recent meeting with a chief marketing officer (CMO) of a customer experience (CX) analytics company, he presented a slide about…
Read MoreLoyalty programs can help organizations retain their most valuable customers with special offers. Additionally, they can gather useful marketing data, increase referrals and more.
Read MoreBeth Hilbing, co-CEO of C-Sweet, a cross-industry networking organization for women leaders, is on a mission to help women bring each other up in business and to make a difference in society. She sits down with Metrigy’s Robin Gareiss to discuss the value of networking among women, and how she’s taking what she has learned through C-Sweet into her day job as senior IT business partner at Boeing.
Vendors are beginning to take solid steps to make sure their video conferencing apps are interoperable with whatever meeting apps employees want to use. At many companies, groups of employees…
Read MoreMetrigy’s Robin Gareiss sits down with Lintelio’s president and CTO, Henry Svendblad, to discuss how he went from heading technology strategy at a healthcare company to running a technology company serving risk managers.
Startup Tyfoom brings together employee communications and training, hits top two goals found in Metrigy’s employee experience research. Optimizing employee experience continues to be an overarching business objective this year…
Read MoreSuccessful financial institutions are on a never-ending quest to improve their customer experience. Leaders at these institutions know that continuously raising the bar on customer expectations and interactions can drive…
Read MoreLeveraging calling services from a UCaaS provider, integrated with Microsoft Teams, provides organizations with the best opportunity to minimize telecom costs while delivering advanced calling features and higher levels of…
Read MoreWhen it comes to integrating calling into Microsoft Teams, integrating calling services from a Unified Communications as a Service (UCaaS) provider provides small and mid-size businesses (SMBs) (defined as those…
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