Integrating employee experience and customer experience data opens a host of opportunities for driving business value. As we edge closer to the start of a new year, revisiting employee experience…
Read MoreThough much of the Customer Experience (CX) discussion today focuses on non-voice, digital channels, the truth is that the majority of interactions depend on good, old-fashioned voice. What’s more, the…
Read MoreRecent industry events point to more UC vendors adopting a platform approach as market competition heats up. The last several weeks have been busy for the unified communications (UC) market.…
Read MoreUCaaS is becoming more popular as carriers roll out more sophisticated and integrated packages to users. Learn why it might make sense to consolidate your vendors. Unified communications as a…
Read MoreCompanies such as Haiilo, Happeo, and LumApps look to ease the ability to keep employees informed and engaged. As I noted in my previous post for WorkSpace Connect, employee experience…
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