Successful financial institutions are on a never-ending quest to improve their customer experience. Leaders at these institutions know that continuously raising the bar on customer expectations and interactions can drive…
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Leveraging calling services from a UCaaS provider, integrated with Microsoft Teams, provides organizations with the best opportunity to minimize telecom costs while delivering advanced calling features and higher levels of…
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When it comes to integrating calling into Microsoft Teams, integrating calling services from a Unified Communications as a Service (UCaaS) provider provides small and mid-size businesses (SMBs) (defined as those…
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Hybrid work demands a focus on ensuring equitable experiences both in the office and at home. Though some recent chatter among a handful of business leaders has been critical of…
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Cloud communications offers all of these benefits and more, enabling SMBs to rapidly improve customer and employee interactions.
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Metrigy’s Robin Gareiss sits down with Lumen’s Art Goldberg, senior manager, product management, for a chat on the role of the carrier for cloud contact center–beyond the platform.
This webinar explores the pervasiveness of using carriers, the benefits and disadvantages, and what providers are offering today.
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Here’s how customer experience leaders are making decisions—and what they want from you. As the number of customer experience (CX) technology options increases, the buying process has become more complex—particularly…
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What do you do when everyone thinks they're the smartest person in the room, and all of them are counting on you for answers? Here's how to give a presentation…
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During this webinar, we will review the MetriStar top providers in each Workplace Collaboration area, based on real-world data from their customers.
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