Metrigy’s MetriRank study evaluates leading CPaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term.
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Here are eight ways companies that work toward success on EX set themselves apart from their competitors.
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In this webinar we'll share insights from Metrigy's latest research on how collaboration leaders view Generative AI.
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UJET CEO Anand Janefalkar shares his unique perspective on generative AI, AI innovation, and the AI-empowered future of CX.
If there was a “term of the year” award for the communications, collaboration, and customer experience space, “generative AI” would win for 2023 in a landslide.
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Video capabilities can help customers resolve their issues more quickly and with greater satisfaction – so contact centers should offer customers the choice of beginning their interactions that way.
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Collaboration apps do more than just let employees work together. They also generate a valuable trove of user data that can help companies become more efficient.
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Vikram Khandpur joined Vonage in April 2023 as SVP of CPaaS Products and Developer Experience. He’s charged with driving the strategic direction for the company’s communications API portfolio. Here’s where he’s headed.
By integrating augmented and virtual reality technologies with 5G, several industries could reap significant benefits. But beware of some important limitations.
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Working in the industry or as an IT or CX professional, you have certain expectations of the customer service engagements you experience in your personal life. Knowing the state of…
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