This webinar will give you strategic guidance, based on real-world research data from Metrigy CEO & Principal Analyst Robin Gareiss. You’ll also hear from Vonage’s SVP & Chief Technology Architect,…
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While transitioning to cloud calling and maintain older, legacy PBXs and a UCaaS environment, businesses have a few management options to consider.
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Gathering and analyzing collaboration data helps companies guide employees on best behaviors, and more.
Read MoreMetrigy’s Irwin Lazar and Diane Myers will be on hand at EC2024 to share insights on 911, AI for employee collaboration, premises-to-UC cloud migration, collaboration security, and more. Tune in to hear what’s on their mind for the event, and beyond.
For some business leaders who have difficulty finding and retaining contact center agents, AI has stretched an existing workforce. Other leaders have been able to cut their contact center staffing.
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Understanding the impact of artificial intelligence (AI) on the agent workforce has been and continues to be a challenge for many contact center managers and CX leaders.
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Explore Microsoft Teams Premium and Copilot to understand their AI productivity features and select the product license best suited for your team's needs.
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AI meeting assistants are packed with powerful features to improve employee productivity and meeting workflows. So, which AI tool is best for your organization?
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In this webinar we’ll share approaches and best practices for ensuring that companies can achieve maximum value from their collaboration investments, while also meeting appropriate compliance requirements.
Read MoreMetrigy CEO Robin Gareiss provides a quick peek at what you’ll learn in her sessions on agent assist and AI-fueled job shifting, and shares advice on what CX leaders need to ask their vendors down on the show floor.
