It is clear now that we live in the age of AI. Companies are rapidly rolling out AI tools to support employees in a variety of ways, from coding to…
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Newly Released Metrigy Workplace Collaboration MetriCast 2025 Study
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An early pioneer with AI for communications platforms, Dialpad is now headed firmly into an agentic, fully autonomous future with a skills-based approach that will lead to a rich portfolio of granular service and support agents. What does this mean for the future of CX, including AI agents and their human counterparts? CEO Dialpad Craig Walker joins Metrigy’s Beth Schultz to share his vision.
As communication, collaboration, and customer engagement channels grow, and AI becomes commonplace, security and compliance risk are increasing as well. Companies must proactively secure these platforms to protect customer data,…
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Press Release – Metrigy Study: Workplace Collaboration Application Attacks Grew Over 300% Since 2021
Successful companies are 22% more likely to have generative AI security policies, yet 41.9% of organizations lack them.
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As Microsoft holds its annual Ignite enterprise user conference in San Francisco, I thought it would be a good time to look at where Microsoft Teams sits today, and how…
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Metrigy's new report proves the power of AI-Powered CPaaS to accelerate your CX, detailing how industry leaders achieve significantly higher CSAT scores and cut handle times.
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Discover how today’s leading organizations are reimagining workforce engagement management (WEM) with the power of automation and AI.
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Research shows that gen AI search delivers measurable CX gains, increasing the need to get knowledge management right.
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Tune in to discover which vendors have earned our prestigious MetriStar Top Provider Award across two workplace collaboration technology categories, UCaaS and Meeting Devices, and which additional providers get the nod on earning high customer sentiment ratings and a high percentage of companies in the category success group–and share in our big round of applause to all winners!
