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Workplace Collaboration MetriCast 2024: On-Prem PBX & UC Market Share & Forecast: 4Q24 & CY2024
Workplace Collaboration MetriCast 2024: On-Prem PBX & UC Market Share & Forecast: 4Q24 & CY2024
Published on: April 19, 2025 -
Workplace Collaboration MetriCast 2024: Enterprise SBC Market Share & Forecast: 4Q24 & CY2024
Workplace Collaboration MetriCast 2024: Enterprise SBC Market Share & Forecast: 4Q24 & CY2024
Published on: April 19, 2025 -
Workplace Collaboration MetriCast 2024: IP Desk Phone Market Share & Forecast: 4Q24 & CY2024
Workplace Collaboration MetriCast 2024: IP Desk Phone Market Share & Forecast: 4Q24 & CY2024
Published on: April 19, 2025 -
Workplace Collaboration MetriCast 2024: UCaaS Market Share & Forecast: 4Q24 & CY 2024
Workplace Collaboration MetriCast 2024: UCaaS Market Share & Forecast: 4Q24 & CY 2024
Published on: April 19, 2025 -
MetriNote – Zoom Brings AI To Workvivo
MetriNote – Zoom Brings AI To Workvivo
Published on: April 14, 2025 -
WC MetriCast Forecast & Market Share Report, 2024 & 4Q2024
WC MetriCast Forecast & Market Share Report, 2024 & 4Q2024
Published on: April 09, 2025 -
Customer Experience MetriCast 2024: Contact Center Platforms Market Share & Forecast: 4Q & CY2024
Customer Experience MetriCast 2024: Contact Center Platforms Market Share & Forecast: 4Q & CY2024
Published on: April 08, 2025 -
Customer Experience MetriCast 2024: CRM Market Share & Forecast: 4Q & CY2024
Customer Experience MetriCast 2024: CRM Market Share & Forecast: 4Q & CY2024
Published on: April 08, 2025 -
Customer Experience MetriCast 2024: Communications Platform as-a-Service Market Share & Forecast: 4Q24 & 2024
Customer Experience MetriCast 2024: Communications Platform as-a-Service Market Share & Forecast: 4Q24 & 2024
Published on: April 08, 2025
Artificial Intelligence > Issue Papers
Artificial Intelligence > MetriNotes
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MetriNote – Salesforce Fleshes Out Generative AI Line, Adds Trust Layer
MetriNote – Salesforce Fleshes Out Generative AI Line, Adds Trust Layer
Published on: June 19, 2023 -
MetriNote – Genesys Adds Employee Experience Platform for Agents & Others
MetriNote – Genesys Adds Employee Experience Platform for Agents & Others
Published on: May 22, 2023 -
MetriNote – Dialpad Expands AI Capabilities with Google Cloud Vertex
MetriNote – Dialpad Expands AI Capabilities with Google Cloud Vertex
Published on: May 17, 2023 -
MetriNote – Salesforce to Beef Up Slack with Einstein GPT, AI Workflow Builder
MetriNote – Salesforce to Beef Up Slack with Einstein GPT, AI Workflow Builder
Published on: May 08, 2023 -
MetriNote – Microsoft to Bring Generative AI to 365 Apps in 2 Ways
MetriNote – Microsoft to Bring Generative AI to 365 Apps in 2 Ways
Published on: March 20, 2023 -
MetriNote – Google Announces Generative AI Developments
MetriNote – Google Announces Generative AI Developments
Published on: March 20, 2023 -
MetriNote – 8×8 Unveils AI-Powered Capabilities to Improve Customer Experience
MetriNote – 8×8 Unveils AI-Powered Capabilities to Improve Customer Experience
Published on: March 13, 2023 -
MetriNote – Vonage Extends Video API with AI, E2EE
MetriNote – Vonage Extends Video API with AI, E2EE
Published on: March 02, 2023 -
MetriNote – Google Introduces Conversational AI Service, Bard
MetriNote – Google Introduces Conversational AI Service, Bard
Published on: February 13, 2023
Artificial Intelligence > Metricast Studies
Artificial Intelligence > Research Studies
Customer Engagement > Issue Papers
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Voice/Toll Fraud: Protecting Against Reputational Harm
Voice/Toll Fraud: Protecting Against Reputational Harm
Published on: March 15, 2022 -
CPaaS Growth Projection: 2022-25
CPaaS Growth Projection: 2022-25
Published on: March 09, 2022 -
BYOC: State of Adoption in the Contact Center
BYOC: State of Adoption in the Contact Center
Published on: March 09, 2022 -
The Technology Value Proposition
The Technology Value Proposition
Published on: March 02, 2022 -
2022 Customer Experience MetriStar – Customer Self-Service Knowledge Bases
2022 Customer Experience MetriStar – Customer Self-Service Knowledge Bases
Published on: January 18, 2022 -
2022 Customer Experience MetriStar – Artificial Intelligence Development Platforms
2022 Customer Experience MetriStar – Artificial Intelligence Development Platforms
Published on: January 18, 2022 -
New Workplaces Drive Transformation
New Workplaces Drive Transformation
Published on: September 22, 2021 -
UC, Contact Center Integration Drives Business Value
UC, Contact Center Integration Drives Business Value
Published on: September 13, 2021 -
Securing Employee and Customer Engagement in the Age of Digital Communications
Securing Employee and Customer Engagement in the Age of Digital Communications
Published on: May 20, 2021
Customer Engagement > MetriNotes
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MetriNote – Genesys to Acquire Radarr for Social Media Listening Platform
MetriNote – Genesys to Acquire Radarr for Social Media Listening Platform
Published on: January 31, 2024 -
MetriNote – Microsoft to Support Third-Party WFM
MetriNote – Microsoft to Support Third-Party WFM
Published on: January 22, 2024 -
MetriNote – Pexip Advances Programmable Video Platform
MetriNote – Pexip Advances Programmable Video Platform
Published on: December 19, 2023 -
MetriNote – Amazon Connect Gains Generative AI
MetriNote – Amazon Connect Gains Generative AI
Published on: December 19, 2023 -
MetriNote – Verint Analyst Days 2023
MetriNote – Verint Analyst Days 2023
Published on: November 28, 2023 -
MetriNote – Talkdesk Launches New GenAI Features
MetriNote – Talkdesk Launches New GenAI Features
Published on: November 20, 2023 -
MetriNote – RingCentral Advances CX and Events
MetriNote – RingCentral Advances CX and Events
Published on: November 15, 2023 -
MetriNote – GoTo Updates Comms, Collaboration Services
MetriNote – GoTo Updates Comms, Collaboration Services
Published on: October 31, 2023 -
MetriNote – Ooma Acquires 2600Hz
MetriNote – Ooma Acquires 2600Hz
Published on: October 31, 2023
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
Employee Engagement > Issue Papers
Employee Engagement > MetriNotes
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MetriNote – RingCentral Delivers POTS Replacement Solution
MetriNote – RingCentral Delivers POTS Replacement Solution
Published on: August 10, 2024 -
MetriNote – Box Brings its AI into Slack
MetriNote – Box Brings its AI into Slack
Published on: August 02, 2024 -
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
Published on: June 27, 2024 -
MetriNote – Pexip Delivers New Microsoft Teams Room and Zoom Rooms Capabilities
MetriNote – Pexip Delivers New Microsoft Teams Room and Zoom Rooms Capabilities
Published on: June 26, 2024 -
MetriNote – Zoho Adds AI, More Automation to Collaborative Work Apps
MetriNote – Zoho Adds AI, More Automation to Collaborative Work Apps
Published on: June 19, 2024 -
MetriNote – Theta Lake Expands Voice Compliance Capabilities
MetriNote – Theta Lake Expands Voice Compliance Capabilities
Published on: June 10, 2024 -
MetriNote – Asana Introduces AI Teammates for Helping Get Work Done
MetriNote – Asana Introduces AI Teammates for Helping Get Work Done
Published on: June 10, 2024 -
MetriNote – Salesforce Adds Project Management to Slack
MetriNote – Salesforce Adds Project Management to Slack
Published on: June 10, 2024 -
MetriNote – Zoho Delivers Advanced Integrated Security Stack
MetriNote – Zoho Delivers Advanced Integrated Security Stack
Published on: June 06, 2024
