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Customer Experience Optimization: 2023-24
Customer Experience Optimization: 2023-24
Published on: June 20, 2023 -
MetriNote – Salesforce Fleshes Out Generative AI Line, Adds Trust Layer
MetriNote – Salesforce Fleshes Out Generative AI Line, Adds Trust Layer
Published on: June 19, 2023 -
MetriNote – AT&T and Cisco Enhance Webex Go
MetriNote – AT&T and Cisco Enhance Webex Go
Published on: June 19, 2023 -
Contact Center Platform: Architectural Choice
Contact Center Platform: Architectural Choice
Published on: June 07, 2023 -
MetriNote – Notion Adds Generative AI Assistant to Project Management
MetriNote – Notion Adds Generative AI Assistant to Project Management
Published on: June 01, 2023 -
MetriNote – UJET Adds Microsoft Teams Integration
MetriNote – UJET Adds Microsoft Teams Integration
Published on: May 31, 2023 -
Customer Experience MetriCast 2023 – Contact Center Platforms Size and Spending Forecast
Customer Experience MetriCast 2023 – Contact Center Platforms Size and Spending Forecast
Published on: May 30, 2023 -
MetriNote – Crestron, Logitech Deliver Hotdesking Solutions
MetriNote – Crestron, Logitech Deliver Hotdesking Solutions
Published on: May 30, 2023 -
MetriNote – Sprinklr 2023 Analyst Conference
MetriNote – Sprinklr 2023 Analyst Conference
Published on: May 24, 2023
Customer Engagement > Issue Papers
Customer Engagement > MetriNotes
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MetriNote – Zoom, Genesys Expand Voice Calling Partnership
MetriNote – Zoom, Genesys Expand Voice Calling Partnership
Published on: June 08, 2022 -
MetriNote – Dialpad Unveils Predictive AI Solution to Boost CSAT
MetriNote – Dialpad Unveils Predictive AI Solution to Boost CSAT
Published on: June 08, 2022 -
MetriNote – Avaya Offers Self-Service Virtual Agent
MetriNote – Avaya Offers Self-Service Virtual Agent
Published on: April 26, 2022 -
MetriNote – Zoom Announces Conversational Intelligence Offering for Sales Teams
MetriNote – Zoom Announces Conversational Intelligence Offering for Sales Teams
Published on: April 20, 2022 -
MetriNote – Avaya, ALE Team on CCaaS, Networking
MetriNote – Avaya, ALE Team on CCaaS, Networking
Published on: April 07, 2022 -
MetriNote – Enterprise Connect 2022: Customer Experience
MetriNote – Enterprise Connect 2022: Customer Experience
Published on: March 31, 2022 -
MetriNote – 8×8 Announces Agent Workspace, Conversation IQ
MetriNote – 8×8 Announces Agent Workspace, Conversation IQ
Published on: March 18, 2022 -
MetriNote – Syniverse Targets Global 2000 with Highly Scalable CPaaS Platform
MetriNote – Syniverse Targets Global 2000 with Highly Scalable CPaaS Platform
Published on: March 14, 2022 -
MetriNote – NICE Spotlights Self-Service with CXone Update
MetriNote – NICE Spotlights Self-Service with CXone Update
Published on: March 10, 2022
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
Employee Engagement > Issue Papers
Employee Engagement > MetriNotes
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MetriNote – RingCentral Adds AWS as Resell Partner
MetriNote – RingCentral Adds AWS as Resell Partner
Published on: February 23, 2023 -
MetriNote – Microsoft Brings AI to Teams Premium
MetriNote – Microsoft Brings AI to Teams Premium
Published on: February 17, 2023 -
MetriNote – Avaya Financial Restructuring Impacts RingCentral Deal
MetriNote – Avaya Financial Restructuring Impacts RingCentral Deal
Published on: February 17, 2023 -
MetriNote – Webex Expands Calling Local Gateway Options
MetriNote – Webex Expands Calling Local Gateway Options
Published on: February 14, 2023 -
MetriNote – Zoho Unifies Collaboration and Expands Features
MetriNote – Zoho Unifies Collaboration and Expands Features
Published on: February 08, 2023 -
MetriNote – Verizon Mobile for Microsoft Teams Launches
MetriNote – Verizon Mobile for Microsoft Teams Launches
Published on: February 06, 2023 -
MetriNote – AudioCodes Expands Microsoft Teams Rooms Solutions
MetriNote – AudioCodes Expands Microsoft Teams Rooms Solutions
Published on: February 01, 2023 -
MetriNote – Mitel Set to Acquire Unify from Atos
MetriNote – Mitel Set to Acquire Unify from Atos
Published on: January 26, 2023 -
MetriNote – Microsoft Enhances Collaborative Goal Setting in Viva Goals
MetriNote – Microsoft Enhances Collaborative Goal Setting in Viva Goals
Published on: January 19, 2023
