As companies adopt applications that bring together the tools that allow employees to accomplish, collaborate on, and manage content- and project-related work in a self-contained workspace—a product category Metrigy calls…
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Business leaders should identify specific opportunities for productivity improvement.
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Metrigy's 2024 research reveals a significant shift in how businesses are embracing artificial intelligence (AI) to enhance customer experience (CX).
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As companies adopt generative AI, they are often unprepared for potential security and compliance threats.
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3 Key Customer Expectations for Contact Centers
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But healthcare remains behind other industries in agent, patient satisfaction
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The AI hype must translate into demonstrable business benefits.
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AI might get all the attention, but IT leaders are also concerned about some other key security vulnerabilities within their unified communications platforms.
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AI can streamline customer interactions and save organizations money, but will it replace customer service agents? Maybe, but customer service will always require a human touch.
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Critical as they are to a contact center operation and, ultimately, an organization’s ability to deliver on customer experience goals, supervisors haven’t necessarily received the same level of attention as…
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