Organizations have ramped up their use of communications platform as a service and APIs to expand communication channels between customers and contact center agents.
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Another year, and another Metrigy study on the strategies and technologies companies have put in place around workplace collaboration security and compliance. Sadly, what was then is still very much…
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Research and advisory firm Metrigy has released its Workplace Collaboration and Contact Center Security and Compliance 2024-25 research study, conducted with 338 participating firms in eight countries in 24 vertical…
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Research and advisory firm Metrigy released its Customer Experience MetriCast 2024 market research study of 12 key technology areas driving successful customer interactions.
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Of all the accolades a vendor might receive, customer recognition is what should matter most. That’s why Metrigy uses customer sentiment ratings and business success as the criteria in determining…
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With fixed-mobile convergence, enterprises might finally have a way to ensure their employees have full access to UC services on their mobile devices.
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A zero moment of truth shapes CX, yet many organizations don't know they have control over it. Learn how to tackle the zero moment of truth expertly.
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3 Key Customer Expectations for Contact Centers
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Metrigy’s research finds high adoption of connected workspace apps enabling collaborative work management.
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But healthcare remains behind other industries in agent, patient satisfaction
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