As the hybrid work model expands, discover the unified communications and collaboration trends anticipated to transform the market in 2021 and further on. The COVID-19 pandemic ignited unprecedented changes in…
Read More
A successful return-to-the-office strategy requires due diligence to understand reasons for return, employee attitudes, and how best to support various work styles. When we conducted Metrigy’s Workplace Collaboration:2021-22 global research…
Read More
Workforce Optimization (WFO) is delivering significant value to companies that are trying to improve both agent and customer experience, while making contact center operations more efficient.
Read More
Hybrid work, in which employees remain at home, return to the office, or split time between each will create a new paradigm for workplace communications and collaboration. Key a successful…
Read More
Get ahead with a proactive strategy that maximizes cross-company team performance while minimizing risk. Despite the rapid growth in adoption of meeting and team apps in the last year, many…
Read More
The workplace will not look as it did before the COVID-19 pandemic, with only 12% of organizations planning a full-time return to the office, according to Metrigy's "Workplace Collaboration: 2021-22"…
Read More
Take a proactive approach to avoid impairing collaboration. According to Metrigy’s “Workplace Collaboration: 2021-22” global research study published in January: 82% of companies use video for all or most meetings…
Read More
Businesses continue to deliver virtual options for customers to buy products, visit the doctor, take a class, and address service issues. With fewer people visiting physical locations following the COVID-19…
Read More
WFH and video require a revisiting of network architectures and security plans. The rapid shift to work from home (WFH) in the last one-plus years has drastically changed network demands.…
Read More
Organizations looking to make the most of their Slack implementation should follow these best practices, including addressing security needs and using channel management tools. Slack has redefined the workspace since…
Read More
