New research shows that many organizations are rethinking the employee experience amid remote work. Here are the methods, platforms and tools to consider in your evaluation. Remote work is here…
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Collaboration apps provide a good new source for employee engagement insights. In grappling with how to optimize employee experience for today’s hybrid reality, many workplace leaders have had to adjust…
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Economic uncertainty ahead requires IT and business leaders to identify value of collaboration investments. The global economy is facing a growing number of challenges. High inflation rates around the world,…
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As organizations plan to increase CX spending over the next few years, they should pay attention to CCaaS trends, like agents changing workspaces and integrations with UCaaS. Organizations spend just…
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As enterprise leaders put their heads together on how to make their company a desired place to work, many are struggling to figure out how to elevate employee wellness from…
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The last few years have seen an explosion in both the number and type of collaboration tools deployed within the workplace. Video conferencing and team messaging apps are now almost…
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With the plethora of agent performance data available today, it can be challenging to determine where to focus. That doesn’t apply to agent performance in isolation; it also applies to…
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HP’s acquisition of Poly reflects the growing need to provide high-quality experiences for all, regardless of location. Not less than a week after the conclusion of the first in-person Enterprise…
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As expected, the delivery of data-driven insights to employees and their managers based on communications and collaboration activities is a rising trend this year. The primary goal around this trend…
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As companies evaluate return-to-office strategies, they are also taking a look at the role video conferencing will play when they reassess how meeting rooms should be designed. The office has…
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