With the plethora of agent performance data available today, it can be challenging to determine where to focus. That doesn’t apply to agent performance in isolation; it also applies to…
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HP’s acquisition of Poly reflects the growing need to provide high-quality experiences for all, regardless of location. Not less than a week after the conclusion of the first in-person Enterprise…
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As expected, the delivery of data-driven insights to employees and their managers based on communications and collaboration activities is a rising trend this year. The primary goal around this trend…
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As companies evaluate return-to-office strategies, they are also taking a look at the role video conferencing will play when they reassess how meeting rooms should be designed. The office has…
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A successful collaboration security strategy requires ongoing assessment and revision. Start the process with these five steps. One of the biggest challenges that has emerged for IT and business leaders…
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Companies looking at ways to create a fully engaged and collaborative workplace need to be able to gather and analyze behavioral and sentiment data from employees across different touchpoints and…
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Managing remote call center agents can be difficult -- but with the right tools in place, supervisors can effectively lead their agents from a distance.
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Today, most organizations treat UC management separately from network management. When a problem occurs, they must move between disparate network and UC management platforms, often manually, to identify the problem…
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Don’t let a disconnect between technology choice and adoption derail your plans for optimizing employee experience. As I wrote in my previous WorkSpace Connect post, optimizing employee experience will be a…
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With RAY BAUM’s Act now fully in effect, IT leaders should focus on ensuring compliance, and evolving their strategies to support mobility, remote work, and Next Generation 911 With the…
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