Advanced technologies continue to shape customer service goals to streamline digital workflows, increase positive experiences, lower agent turnover and improve contact center ROI. The future of customer service increasingly will…
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Video conferencing is now a fundamental part of employees' workdays. But managing and storing video content brings some new challenges that must be addressed. Thanks in large part to the…
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Spend time with your meeting app and hardware vendors to understand how they’re addressing meeting equity now and in the future. Driven by the pandemic-led shift to remote and hybrid…
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With video meeting apps in such heavy usage, they make a great starting point for insights that can positively influence employee experience. No surprise, but worth exploring nonetheless, is that…
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I've never understood why companies are stingy with time off. When employees are burned out, it takes them 3 hours to do something that should take 30 minutes. Taking a…
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A mobile and hybrid workforce makes phone location and 911 call routing challenging. Here are some ways to ensure your company is doing all it can to protect employees in…
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The rise of hybrid work since 2020 has driven an arms race among unified communications, or UC, and collaboration vendors to add new features to their offerings to achieve competitive…
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Now, an effective security strategy must both proactively protect against risks from misuse or unauthorized access to an ever-growing set of collaboration applications, while also enabling employees with the flexibility…
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Success comes from aligning HR, facilities, and IT toward a common goal. Metrigy’s recently published Unified Communications Management and End-points: 2021-22 study of nearly 400 organizations found that the office…
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Moving to UCaaS doesn’t absolve IT of management responsibility. It requires continued proactive efforts to ensure high-quality voice and video experiences. The age of cloud communications has arrived. Metrigy’s data…
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