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Blog

Nov 09
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How to Evaluate High-Quality Personal Devices?

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Audio and video devices can improve the remote working experience – so long as buyers know what to look for before provisioning. In an effort to improve the voice and…
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Nov 04
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Microsoft Loops Collaborative Tasks into Productivity Apps

By Beth Schultz Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
A new digital canvas app for Microsoft 365 addresses the rising visual collaboration trend. Microsoft this week introduced Loop, a multifaceted digital canvas app that allows ideation and co-creation among…
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Nov 02
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5 Best Practices for Optimizing the WFH Experience

By Beth Schultz Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Metrigy’s analysis of what’s working at the most successful companies shows that it pays to invest in the right technologies to support at-home workers. Last month, my colleague Irwin Lazar…
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Nov 01
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Leveraging Cloud Communications for Business Continuity Planning

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
The COVID-19 pandemic tested business continuity plans in ways never before imagined as employees largely shifted from in-office to home. This led to a rapid rise in adoption of cloud-based…
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Nov 01
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Optimizing Microsoft Teams Video

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
There’s no doubt that the pandemic, and the resulting shift to work-from-home, drove massive adoption in video conferencing. Metrigy’s research shows that video is now the new voice, with 60.9%…
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Sep 23
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Evolving Your Collaboration Strategy

By Irwin Lazar Blog, Employee Engagement Blog
Virtual whiteboards, social software, and workflow management tools might be the technologies needed to take your collaboration strategy to the next level. More than a year and a half into…
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Sep 22
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Optimize Meeting Rooms to Better Support Hybrid Work

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Metrigy’s recently released global Unified Communications Management and Endpoints: 2021-22 research study found that the shift back to in-office work has begun. Among the 395 participating organizations, 20.5% now require…
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Sep 14
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Zoom Aims to Improve CX With Video Engagement Center

By Robin Gareiss Blog, Customer Engagement, Customer Engagement Blog, CX Analytics, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
We regularly interact with family, friends, and business colleagues using video. But companies have fallen behind at promoting video when it comes to communicating with their customers — whether for…
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Aug 31
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It’s Time to Upgrade Your Events

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
As vendors make their platforms more feature-rich, enterprises must determine a strategy for obtaining and utilizing them successfully. Here are five tips. It’s not just meetings that have moved online…
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Aug 30
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Talkdesk Sitting in an Enviable Position

By Robin Gareiss Blog, Contact Center, Customer Engagement, Customer Engagement Blog
Talkdesk is somewhat an anomaly. Engineer Tiago Paiva, who founded the company 10 years ago after winning a hackathon for a prototype he created, remains at the helm. Despite its…
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Recent Posts

  • Press Release – Metrigy Study: 85% of Consumers Prefer Interacting with Humans vs. AI Agents for Customer Service February 18, 2026
  • Key Compliance Lessons for IT and CX Leaders February 18, 2026
  • Can You Afford Not to Invest in Knowledge Management? February 18, 2026
  • Consumers Overwhelmingly Prefer Human Agents in the Era of AI February 18, 2026
  • 8 AI Meeting Assistants to Consider in 2026 February 18, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Press Release – Metrigy Study: 85% of Consumers Prefer Interacting with Humans vs. AI Agents for Customer Service February 18, 2026
  • Key Compliance Lessons for IT and CX Leaders February 18, 2026
  • Can You Afford Not to Invest in Knowledge Management? February 18, 2026
  • Consumers Overwhelmingly Prefer Human Agents in the Era of AI February 18, 2026
  • 8 AI Meeting Assistants to Consider in 2026 February 18, 2026

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