Artificial Intelligence (AI) is seemingly everywhere. From powering our smart devices to streamlining business operations, AI's presence is undeniable. But as companies rapidly adopt AI solutions, a crucial question arises:…
Read More
Most do, but not always with the same level of enthusiasm as businesses, according to Metrigy’s research.
Read More
Organizations that are slow to optimize their spaces run the risk of missing out on getting the best possible outcomes from their meeting space usage.
Read More
The key differences between Zoom Meetings and Zoom Webinars are attendee size and participation. Compare the two apps to learn which is best for your engagement needs.
Read More
Taking the steps necessary to ensure that employees can attend meetings, regardless of location, takes time, but new tools can help to ensure everyone is communicating effectively.
Read More
Universal AI agents, operational management for AI, autonomous AI agent feedback are closer than you might think and may lead us to fully agentic AI-powered customer experiences.
Read More
Loyalty programs can help organizations retain their most valuable customers with special offers. They can also gather useful marketing data, increase referrals and more.
Read More
This year's Enterprise Connect featured the first-ever panel examining the rollout of NG911. Emergency calls funneled over IP will give first responders valuable information.
Read More
Proactive customer service can help businesses keep customers more engaged, yet tools to support the strategy might cost more than CX leaders are willing to spend.
Read More
Has customer service gotten worse? Customers and businesses disagree on the answer to that question.
Read More
