With the plethora of agent performance data available today, it can be challenging to determine where to focus. That doesn’t apply to agent performance in isolation; it also applies to…
Read More
Managing remote call center agents can be difficult -- but with the right tools in place, supervisors can effectively lead their agents from a distance.
Read More
Advanced technologies continue to shape customer service goals to streamline digital workflows, increase positive experiences, lower agent turnover and improve contact center ROI. The future of customer service increasingly will…
Read More
