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Artificial Intelligence Artificial Intelligence Blog Blog Customer Engagement Customer Engagement Blog CX Analytics

The Customer Journey Doesn’t Always Require the Human Touch

A critique of AI as part of the CX journey is that it will eliminate a customer-friendly human touch. But not every customer ask needs human attention.

Robin GareissJune 17, 2025

Press Releases

Metrigy Releases Microsoft Teams in the Contact Center Research Study

This study is conducted of 187 participants in the US and UK across 42 vertical industries

Ellyn WaleskiJune 13, 2025

Press Releases

Metrigy’s Expert Insights Program Launches Series on Agentics

Learn how companies are finding value with agentics for their CX strategies, with experts from Metrigy, NiCE, and TechSee.

Ellyn WaleskiJune 13, 2025

Agent Assist Artificial Intelligence Artificial Intelligence Blog Blog Customer Engagement Customer Engagement Blog

Do Consumers Really Want, or Value, AI for Customer Service?

Most do, but not always with the same level of enthusiasm as businesses, according to Metrigy’s research.

Beth SchultzJune 11, 2025

Blog Employee Engagement Employee Engagement Blog Employee Experience Workplace Collaboration

Five Principles for Evolving Meeting Spaces

Organizations that are slow to optimize their spaces run the risk of missing out on getting the best possible outcomes from their meeting space usage.

Irwin LazarJune 11, 2025

Press Releases

Metrigy Releases AI for Business Success – A Consumer Perspective 2025-26 Research Study

As business leaders strategize about their AI plans, their consumer audience may or may not agree with all of them.

Ellyn WaleskiJune 11, 2025

AI Webinars Artificial Intelligence Customer Engagement On-Demand Webinars

Webinar – Omnichannel 3.0: Mastering the Intersection of AI + Humans in a Digital-First World

Developing a solid CX strategy is significantly harder than it once was. When do AI agents trump human agents? In a digital-first world, does voice still matter? And how important…

Robin GareissJune 10, 2025

What Does it Mean to be Customer Obsessed?

The Customer Journey Doesn’t Always Require the Human Touch

Metrigy Releases Microsoft Teams in the Contact Center Research Study

Metrigy’s Expert Insights Program Launches Series on Agentics

Do Consumers Really Want, or Value, AI for Customer Service?

Five Principles for Evolving Meeting Spaces

Metrigy Releases AI for Business Success – A Consumer Perspective 2025-26 Research Study

Webinar – Omnichannel 3.0: Mastering the Intersection of AI + Humans in a Digital-First World

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