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Irwin Lazar
By Irwin Lazar In Employee Engagement

Webinar – Achieving Cross-Company Team Collaboration Success

Companies have increasingly adopted team collaboration apps like Cisco Webex, Microsoft Teams, RingCentral Glip, and Slack replace email with contextual…
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Ask an Analyst: 2024 Digital Workplace Trends BlogConnected WorkspaceEmployee EngagementEmployee Engagement BlogEmployee ExperienceWorkplace Collaboration

Ask an Analyst: 2024 Digital Workplace Trends

A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and video meetings.
Beth Schultz
Beth SchultzJanuary 6, 2025
7 Customer Experience Trends to Know in 2025 BlogCustomer EngagementCX Analytics

7 Customer Experience Trends to Know in 2025

Customer experience trends like generative AI, proactive outreach and agent assist can all help organizations ensure they can attract and keep customers.
Robin Gareiss
Robin GareissJanuary 6, 2025
Webinar – Measuring ROI for Generative AI AI WebinarsEmployee Engagement WebinarsOn-DemandWebinarsWorkplace Collaboration Webinars

Webinar – Measuring ROI for Generative AI

As generative AI copilots and virtual assistants grow in adoption, many organizations still struggle with how to measure ROI. This is especially true for those deploying, or considering, generative AI…
Irwin Lazar
Irwin LazarJanuary 3, 2025
5 UC and Collaboration Trends Reshaping the Market in 2025 BlogEmployee EngagementEmployee Engagement BlogWorkplace Collaboration

5 UC and Collaboration Trends Reshaping the Market in 2025

Expect GenAI and agentic AI to dominate unified communications and collaboration trends, plus employees and businesses weigh return-to-office edicts and heightened cyberattacks.
Irwin Lazar
Irwin LazarJanuary 3, 2025
Hybrid Work Driving Office Evolution BlogEmployee EngagementEmployee Engagement BlogWorkplace Collaboration

Hybrid Work Driving Office Evolution

Space shifting to meetings and hot-desking, with mixed results.
Irwin Lazar
Irwin LazarDecember 18, 2024
Beyond Core Capabilities: Six Key Considerations for Evaluating a Connected Workspaces BlogEmployee EngagementEmployee Engagement BlogWorkflow ManagementWorkplace Collaboration

Beyond Core Capabilities: Six Key Considerations for Evaluating a Connected Workspaces

Ease of use is the top decision factor, but app integration, dashboards, AI capabilities, and other criteria come into play as well, according to Metrigy research.
Beth Schultz
Beth SchultzDecember 18, 2024
Employee EngagementEmployee ExperienceMetriSight VideoWorkplace Collaboration

MetriSight Ep.74 – Simply Neat with Janine Pelosi

In this episode we talk with Janine Pelosi, CEO of Neat, about Neat’s vision for making video engagement simple. We’ll get Janine’s take on what brought her to Neat, how…
Irwin Lazar
Irwin LazarDecember 5, 2024
CPaaS MetriRank 2024: Twilio Earns Top Spot BlogCustomer Engagement BlogNewsletter

CPaaS MetriRank 2024: Twilio Earns Top Spot

Metrigy provides guidance on leading CPaaS players in its annual CPaaS MetriRank report, now available for 2024 for subscribers of our MetriCast Service.
Beth Schultz
Beth SchultzDecember 4, 2024
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Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

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